Refund Policy

1. General Policy

At EUCloudHost, we strive to provide reliable hosting, VPS, cloud, and related digital services. Refund eligibility depends on the type of service purchased, the service status, usage level, and the time since purchase.

By purchasing any service from us, you agree to this Refund Policy.

2. Eligible Refund Requests

Customers may be eligible for a refund in the following situations:

• Accidental duplicate payment for the same service
• Service provisioning failure caused solely by our system
• Technical inability to deliver the purchased service
• Billing errors caused by our team or platform
• Other exceptional situations approved at our sole discretion

3. Non-Refundable Services

The following items are generally non-refundable:

• Domain registrations, renewals, and transfers
• SSL certificates and third-party software licenses
• Dedicated server setup fees or migration fees
• Services already provisioned and actively used
• Custom configurations or managed service work already performed
• One-time setup, installation, or consulting fees
• Services suspended or terminated for abuse, fraud, or policy violations
• Expired services or services canceled after renewal

4. Refund Time Limits

Refund requests must generally be submitted within:

• 7 days of initial purchase for shared hosting services
• 3 days of initial purchase for VPS or cloud servers
• Before service activation for certain manual orders

Requests made after these periods may be declined unless required by law or approved at our discretion.

5. Abuse, Fraud, and Policy Violations

No refund will be issued for services suspended, restricted, terminated, or canceled due to:

• Fraudulent activity
• Chargebacks or payment disputes
• Phishing, spam, malware, or abuse complaints
• Illegal or prohibited activity
• Violation of our Terms of Service or Acceptable Use Policy

We reserve the right to investigate suspicious activity and request verification before making any refund decision.

6. Refund Request Process

To request a refund, customers must open a support ticket through their dashboard or email our support team.

Refund requests should include:

• Account email address
• Invoice number or order reference
• Service details
• Reason for the refund request
• Any relevant supporting information

7. Processing Time

Approved refunds are processed to the original payment method where possible.

Refund processing times may vary depending on:

• Payment provider policies
• Bank processing times
• Currency conversion delays
• Fraud review requirements

Typical processing times range from 5 to 14 business days after approval.

8. Chargebacks and Disputes

Customers are encouraged to contact us first to resolve billing issues before initiating a chargeback or payment dispute.

Initiating a chargeback without first contacting us may result in:

• Immediate suspension of active services
• Account restrictions
• Permanent account closure in serious cases

9. Contact Us

For refund questions or requests, please contact: