Privacy Policy

1. Information We Collect

We may collect personal information you provide directly to us, information collected automatically when you use our services, and information from third-party providers where necessary to operate our business.

Examples of information we may collect include:

• Account Information: full name, company name, email address, phone number, physical address, username, and login credentials.
• Billing Information: payment details, billing address, transaction history, invoices, tax information, and payment status.
• Service Information: server details, IP addresses, domain names, DNS records, hosting configurations, usage logs, bandwidth consumption, storage usage, support requests, and technical metadata.
• Communications: emails, tickets, live chat messages, contact form submissions, and other support communications.
• Device and Usage Data: browser type, operating system, device identifiers, access times, pages viewed, referring URLs, and interactions with our website or dashboard.
• Security Data: authentication activity, access logs, fraud prevention data, and abuse monitoring records.

2. How We Collect Information

We collect information in several ways, including when you:

• Create an account or order a service
• Pay for products or subscriptions
• Open a support ticket or contact us
• Use our hosting, cloud, or related services
• Browse our website
• Participate in surveys, promotions, or other communications

We may also collect certain information automatically through cookies, server logs, analytics tools, and security monitoring systems.

3. How We Use Your Information

We use personal information for legitimate business and service purposes, including to:

• Create, manage, and maintain your account
• Provide, configure, and deliver services you request
• Process payments, billing, renewals, refunds, and invoices
• Respond to support requests and customer service inquiries
• Monitor service performance, uptime, and security
• Detect, prevent, and investigate fraud, abuse, spam, and illegal activity
• Send important notices about your account, services, outages, or policy updates
• Improve our website, platform, products, and customer experience
• Comply with legal obligations, regulatory requirements, and enforcement requests
• Protect our rights, infrastructure, users, and business operations

4. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, and our legitimate business interests, including service delivery, security, fraud prevention, and product improvement.

5. Cookies and Tracking Technologies

We may use cookies, local storage, analytics tools, and similar technologies to improve site functionality, remember preferences, analyze traffic, secure sessions, and enhance the user experience.

You can control cookies through your browser settings. However, disabling some cookies may affect the functionality of certain parts of our website or services.

6. Sharing of Information

We do not sell your personal information. We may share information only when necessary for business operations, legal compliance, or service delivery.

We may share your information with:

• Payment processors to process transactions securely
• Infrastructure and service providers that help us operate hosting, cloud, monitoring, support, email, or analytics systems
• Professional advisors such as accountants, auditors, or legal counsel
• Law enforcement or regulators when required by law or valid legal request
• Business successors in connection with a merger, acquisition, restructuring, or sale of assets

Any such sharing is limited to what is reasonably necessary for the intended purpose.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While we work to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.

Retention periods may vary depending on the type of data, the nature of the services provided, legal requirements, billing obligations, and security needs.

9. International Data Transfers

Your information may be processed or stored in countries outside your own, including locations where our service providers or infrastructure are based. By using our services, you understand that your data may be transferred to jurisdictions with different data protection laws.

10. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, where legally permitted
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

11. Third-Party Services and Links

Our website or services may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies separately.

12. Children's Privacy

Our services are not directed to children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements, or regulatory obligations. When we make updates, we will revise the effective date at the top of this page.

Your continued use of our services after any changes become effective means you accept the updated Privacy Policy.

14. Fraud, Abuse, and Service Suspension

Eulogia Technologies, operating EUCloudHost, reserves the right to suspend, restrict, or terminate any service at any time if we reasonably suspect fraud, phishing, abuse, unauthorized activity, illegal use, payment disputes, chargebacks, or any activity that may harm our systems, customers, or third parties.

In cases involving security risks, abuse reports, or legal complaints, services may be suspended immediately without prior notice in order to protect our infrastructure and other users.

To request review or restoration of a suspended service, customers may be required to provide identity verification, proof of ownership, clarification of use, or other documentation reasonably requested by us.

We may decline to restore services if satisfactory information is not provided, if the reported activity is confirmed, or if restoration would create a security, legal, or operational risk.

Fees paid for services suspended, terminated, or canceled due to violations of our policies, fraud, abuse, or unlawful activity are generally non-refundable, except where required by applicable law or where we determine otherwise at our sole discretion.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal data, please contact us: